We don't deliver to PO BOX outside Victoria
We deliver by Australia Post and Fastway Couriers
Expected delivery time, once dispatched:
|VIC||1-3 Business days|
|NSW||4-6 Business days|
|QLD||4-6 Business days|
|SA||4-6 Business days|
|TAS||4-6 Business days|
|ACT||4-6 Business days|
|WA||6-14 Business days (Metro Perth)|
|NT||Free postage is not applicable|
Delays are out of Luggage Online's control and is dependent on the courier company used.
Free postage is not applicable for NT and some areas in WA, SA.
Also, with our low prices, there are some postcodes that it is not possible to provide free shipping, so we will need to add an additional shipping charge. This is can be applied to non metro and remote areas.
There are also some locations that we cannot ship to at all. This includes non mainland addresses and some remote areas.
Please Call us on 98262011 for estimated shipping costs
We also offer an express postage, if required at the customer's expense.
Luggage Online cannot accept any responsibility for any items damaged or stolen once left by the courier driver.
Luggage Online takes no responsibility where an item has been returned to the depot due to access restrictions or no one home.
Non delivery or Non acceptance of deliveries:
- If your parcel is returned to us due to non collection or the delivery company not being able to contact you, we reserve the right to withold a restocking & handling fee of 25% of the order total should a refund be requested.
- If your parcel is returned to us due to non collection or the delivery company not being able to contact you, we can re-ship your parcel at your request, but all postage costs for a reship may be charged to you. We will always notify customers if any extra charges might be incurred before taking any action.
- Should you refuse delivery of your parcel within our stated delivery timeframe, we reserve the right to charge a 25% re-stocking & hadnling fee if a refund is requested.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
You will be responsible for paying for your own shipping costs for returning your item.
The goods are your responsibility until they reach our office so make sure the item is packed properly to not be damaged in transit. We recommend to use a register post so you can track your item
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Returns need to be sent to:
123 Dover Street, Cremorne, Victoria 3121
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: 123 Dover Street, Cremorne Victoria 3121